VerCord Privacy Policy

Effective: August 20th, 2022

Last Updated: January 22nd, 2025

Introduction to VerCord

Our services and bot, ran by ("VerCord", "We", "Us", "Our") will all be located under the vercord.xyz domain. This is the only domain we will use so please make sure that when using VerCord, you are using our original services. This Privacy Policy outlines how we collect, use, and protect information when you use our service. By using VerCord, you consent to the practices described in this Privacy Policy.

1. Information We Collect

VerCord collects minimal data necessary to provide its services effectively. This may include:

1.1 User Data

We are required to collect information about your servers users to keep VerCord running as intended and safe. We collect Discord user IDs, usernames, roles, messages.

1.2 Server Data

We are required to collect information about your server to keep VerCord running as intended and safe. We collect, server IDs, server names, channels, server roles, member count, bot count, bots, public messages.

1.3 Usage Data

We are required to collect information about bot usage to keep VerCord running as intended and safe. We collect logs of interactions, performance indicators, error messages.

1.4 Email Addresses

We collect email addresses through:

1.4.1 Staff Applications

All staff applications with the exception of server moderator applications, collects your email. We use your email to respond to your application and when we create your custom email redirect.

1.4.2 Donations and Affiliate

When donating or buying a product from our affiliate(s), we collect your email address as the donations page as well as affiliate(s) site sends them after the payment is sent.

We do not collect sensitive information such as passwords, payment details, or private messages.

2. How We Use Collected Information

The data collected by VerCord is used to:

2.1 Facilitate Verification Process

We collect information so your server can remain safe. We use the information and data collected to ensure the success of our verification systems.

2.2 Improve Functionality

We use information and data collected to improve VerCord's functionality ensuring the safety and reliability of our services.

2.3 Detect Technical Issues

We use information and data collected to detect and technical issues to report to our team so our development team can ensure the bot and our services are safe for everyone.

2.4 Enforce Discord's and VerCord's Guidelines

We use information and data collected to enforce Discord's and VerCord's guidelines creating a safer usage of our services.

2.5 Respond to Staff Applications

We always send users a response relating to their staff application response through email before sending a Discord message to make sure we catch your eye.

2.6 Receipts

We are willing to provide users with receipts, updates or support related to donations and product purchases through our affiliate(s). Please keep in mind we don't own the companies in charge of donations and affiliate(s) but we will support you with the information we receive.

3. Data Sharing and Disclosure

We do not sell, rent, or share your data with third parties except in the following circumstances:

3.1 With Your Permissions

You will always be informed about when we share your data and where it's going. We will make sure you authorize any data sharing before going further so we can ensure your data is protected and stored safely with us.

3.2 Compliance with Legal Obligations

If required by law, or regulation, we will share your data in a way we feel will keep your data safe and complete the needs of the other party.

3.3 To Protect VerCord

We are required to maintain a safe and usable bot, therefor we need to prevent fraud, abuse, or harm to the service, users, or developers at all time.

4. Data Retention

We retain data only as long as necessary to provide the service or comply with legal obligations. Data storing periods unrelated to the bot consist of:

4.1 Staff Applications

All information and data stored will be removed after the duration of the hiring. Although, we will keep your email until you either get kicked from the team or leave by choice.

4.2 Donation and Affiliate

All information and data stored is kept for the time being. We keep this information and data for customer support and legal compliance.

Inactive server data or user data may be periodically purged.

5. Data Security

We implement industry-standard measures to protect your data, including:

5.1 Regular Updates

We push out regular updates and monitoring to prevent unauthorized access and use of our services ensuring your data is safe at all times.

5.2 Restricted Access

Sensitive data is stored securely within our development team only being used when needed for service functions.

However, no system is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

As a user of VerCord, you have the following rights:

6.1 Access

You withhold the right to request information about the data we collect, store, and use. We aren't hiding the way we use and store data so the information is free to the public.

6.2 Correction

You withhold the right to request corrections to inaccurate or incomplete data we release.

6.3 Deletion

You withhold the right to at any time request deletion of your data. If you are wanting to request a deletion of your data, please contact us through our contact email.

To exercise your rights, please contact us through our contact email.

7. Third-Party Services

VerCord integrates with Discord's API to provide it's features. Please review Discord's Privacy Policy to understand how Discord collects and uses your data. VerCord is not responsible for data handling by third-party services linked to Discord.

8. Children's Privacy

VerCord's is not intended for users under the age of 13. We do not knowingly collect data from children under this age.

9. Document Change

We reserve the right to update, change, and remove aspects of this document without authorization from the community. We will inform the community about said changes through our Discord server.